Warranty Policies

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1. Steam Offline Accounts

We guarantee:

• Permanent game access

• No time limits**

• No password changes

• No account recalls

• Stable and safe gameplay

Warranty Period

• Lifetime

Warranty Coverage

• If the account password is changed → We will update the new login information, or you can contact us for support.

• If the account becomes unusable or encounters system-related errors → We will replace it with a new account.

• Continuous access to the purchased game is guaranteed

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2. Steam Accounts with Pre-Owned Games

Warranty Period

• Lifetime

Warranty Coverage

• If the account is officially recalled by Steam Support → Replace with a new account or issue a refund

• For non-recall issues → Case-by-case support

• Partial refund may apply depending on the situation

Security Requirements (Mandatory)

• Add your own Phone Number

• Add your own Personal Email

• Change the account password

Warranty Will Be Void If

• Customer violates Steam policies

• Customer changes Steam account region

• Account is lost due to failure to secure it properly

3. Steam Keys

We Guarantee

• 100% authentic keys from authorized distributors

• No grey-market keys

• No fake or CN-restricted keys

Warranty Period

• Lifetime

Warranty Coverage

• If the key is proven invalid or revoked (not caused by customer misuse) → Replace the key or issue a refund

4. Digital Software Products

Includes licensed accounts, subscription services, and premium digital tools.

Warranty Period

• Based on selected subscription plan

• Some packages include full warranty for the entire subscription duration

Warranty Coverage

• If the account cannot be accessed upon delivery → Provide updated login details or replacement

• If the account becomes unusable due to system-related errors (not caused by customer) → Replace the account

• Support available throughout valid warranty period

Warranty Does Not Cover

• Device incompatibility

• Incorrect setup or misuse

• Violation of platform terms

• Unauthorized sharing or modification

• Region changes (if restricted)

Warranty Method

• Account replacement within valid warranty period

• Alternative solution provided if replacement is unavailable