Refund Policies

At NEOGKEY, refunds are only applicable when the account or digital product provided has verified issues that prevent normal access or usage.

1. Steam Games & Game Accounts

Refunds are granted only if the account or key has technical issues directly related to the product delivered (e.g., invalid key, inaccessible account upon delivery).

NEOGKEY does not offer refunds for issues caused by:

• The customer’s device or system configuration

• Incorrect installation or improper setup

• Software conflicts or third-party programs

• Network, VPN, firewall, or region-related restrictions

• User mistakes or failure to follow provided instructions

• Any errors not directly related to the account or key supplied

If the product functions correctly but issues arise from the customer’s environment or usage, refunds will not be approved.

2.Digital Software Products & Subscriptions

For digital software products, subscriptions, or licensed digital tools, refunds are only applicable if:

• The account cannot be accessed upon delivery

• The product is proven invalid or non-functional at the time of activation

Refunds will not be granted for:

• Change of mind after delivery

• Compatibility issues with the customer’s device

• Account misuse, policy violations, or unauthorized modifications

• Subscription cancellation requests after successful activation

Some digital products include warranty coverage based on the purchased subscription package. However, refund eligibility is strictly limited to verified product-related faults.

By purchasing from NEOGKEY, customers agree to these refund terms.