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At NEOGSHOP, we are committed to protecting your personal information and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, and safeguard your data.
We may collect the following types of information when you use our services:
Contact information: Email address, phone number
Account information: Login IDs provided for game accounts
Purchase details: Transaction history, order details
Technical information: Device type, IP address, and basic system data (for troubleshooting purposes only)
We do not store payment information such as bank details or credit card numbers.
Your information is used for:
Processing orders and delivering products
Providing customer support and warranty services
Verifying account ownership in case of recalls or issues
Improving our services and user experience
Sending important notifications related to your order or account
We do not sell, trade, or share your personal information with unrelated third parties.
NEOGSHOP implements strong security measures to protect your information from:
Unauthorized access
Loss or damage
Misuse or unauthorized disclosure
Only authorized staff can access customer information for support or warranty purposes.
Some services (such as Steam, game platforms, or payment gateways) may collect information independently.
NEOGSHOP is not responsible for how third parties manage their data, and customers should refer to each platform’s privacy policy.
To ensure protection of your purchased accounts/products, customers are responsible for:
Securing their own devices
Keeping login information private
Adding their email/phone number to Steam accounts when required
Maintaining account security as instructed
NEOGSHOP is not liable for data loss caused by customer negligence or unsafe device/apps.
NEOGSHOP may update this Privacy Policy when necessary. All changes will be posted publicly, and continued use of our services means you accept the updated terms.
If you have any questions regarding our Privacy Policy or need assistance, please contact us directly through our support channels.