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NEOGKEY supports exchanges of equal value if the customer’s device is unable to run the purchased Steam game due to hardware limitations or compatibility issues.
Replacement game must be equal in value to the original purchase.
Customer must provide proof of the issue (error message, screenshot, or system specifications).
Steam key/account must remain valid and not violated.
Request must be submitted within a reasonable time after purchase.
Requests to exchange for a higher-priced game.
Exchanges due to personal preference or change of mind.
Issues unrelated to device compatibility.
Account violations or misuse by the customer.
Region changes made by the customer.
Replacement with another game of equal value.
Store credit may be offered if replacement is unavailable.
NEOGKEY supports exchanges of equal value if the customer’s device is unable to use the purchased digital software due to hardware or system compatibility issues.
Replacement product must be equal in value to the original purchase.
Customer must provide valid proof of incompatibility.
Account/subscription must not be fully consumed or violated.
Software must not be suspended due to customer misuse.
Upgrade requests to a higher-priced plan.
Change of mind or personal preference.
Issues caused by incorrect setup or misuse.
Violations of platform terms or unauthorized sharing.
Region restrictions caused by customer actions.
Replacement with an equivalent digital product
Alternative solution or store credit may be provided if replacement is not available